FAQS
Who is Debtbiz?
Debtbiz is a New Zealand based collection agency. We are committed to providing sustainable financial solutions, like longer-term repayment plans, with the goal to improve our customers' financial situations.
How can I clear my account?
Contact us on 0800 922 922 to discuss your account with one of our helpful team. Calling us will ensure we sort your issue out quickly & as painlessly as possible.
Do I have a credit default?
If you’re not sure whether you have a default listing on your credit file you can contact Centrix: https://www.centrix.co.nz/my-credit-score/
Experiencing Financial Hardship?
The first step is to raise your difficulties with us. We’ll then do a financial assessment by looking at your income, expenses, other credit accounts and dependents to work out a way to best help you. Please follow the hardship link at the top of the Debtbiz website for our process.
What if I dispute the amount?
Often our customers have a valid reason for not paying the amount highlighted - in order to best deal with this please call our team on 0800 922 922 to discuss any disputes.
What if this isn’t my account?
If the debt is in your name you owe the money - if you believe it is fraudulent and you have suffered identity theft then please contact us immediately to discuss this with our team.