If you have a complaint, we would like to know. We’ll do our best to put it right for you and to learn from what you tell us.

You can contact us in the following ways:

Phone: 0800 922 922
Email: askus@debtbiz.co.nz or please fill out the form below
Post: Debtbiz Limited
PO Box 104029
Lincoln North
Auckland 0610

If we can’t revolve your issue immediately, here’s how we will deal with it.

1. If you have made your complaint verbally or via our website, we will acknowledge your complaint immediately. If you have made your complaint in writing we will acknowledge it within five working days of receiving it. 
2. We aim to have your complaint resolved within five days and will email or write to you outlining the resolution. If after five working days we can’t resolve your complaint we’ll keep working on it and aim to resolve it within 20 working days.
3. If for some reason we cannot resolve your complaint within 20 working days, we will write to let you know why we need more time. 

If you are unhappy with the outcome of your complaint or if it has not been resolved within 40 working days, you can contact Financial Disputes Resolution Service (FDSR). FDRS is an independent approved disputes resolution scheme that we belong to.

It will not cost you anything to refer your complaint to FDSR and you can contact them in the following ways:

Phone: 0508 337 337 or 04 381 5047
Email: enquiries@fdrs.org.nz or follow the below link to make a complaint https://fdrs.org.nz/complaints/make-a-complaint/

Post: FDRS
Freepost 231075
PO Box 2272
Wellington 6140